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Why Shop With Us? |
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Site functionality - State of the art SECURE Shopping Cart Technology
- Secure Server transactions
- Multiple credit cards accepted
- A published return policy
- A published FAQ/Help policy
- Direct links to specific products
Company Standards - E-mail responses within one business day
- A clearly published privacy policy
- Easy to find contact information
- An ethics policy of only carrying products backed by clinical studies
Order fulfillment - Order problems resolved swiftly and efficiently
- Prices displayed on Web site honored without any hassle or excuses
- A fully e-commerce-enabled site
- Order processed promptly with e-mail confirmations sent within one business day
- Merchandise professionally packed and delivered
- A published policy on when credit cards are charged
Customer Service - Accessible, supportive, and professional customer-service staff
- Accurate product descriptions and pricing on store site
- On-time delivery
- On line tracking of orders shipped via UPS
- Greater than 99.5% of customer feedback is positive
Delivery methods - Priority Next Day Air
- Standard Next Day Air
- First Class Air 2-3 days
- Standard UPS Ground
- APOs/FPOs
Return policies- 100 percent satisfaction guaranteed!
- NO Return Merchandise Authorization (RMA) required
- NO Restocking fees charged
- 30 days to return unopened products
Payment methods - American Express
- Discover
- MasterCard
- Visa
- Personal Check
- Money Order
Special features- Online order tracking system
- Product search engine
- Live customer-service rep during office hours
- 800 number for customers
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